Microsoft Help Forums: Windows XP Computer Won't Switch off after Shutdown - Microsoft Help Forums

When shutting down my desk top computer in the normal way, it goes through
the normal process of 'Saving your settings' followed by 'Windows is
shutting down' and after a few seconds of disc writing I can hear the hard
drive stopping and afterwards all disc activity stops, but the computer
stays running indefinitely with the 'Windows is shutting down' message on
display. I have to switch it off by pressing the button on the case for 4
seconds. This problem started a few weeks ago for no apparent reason.

As a crude diagnostic test, if instead of clicking 'Turn Off ' I click
'Restart' the computer will go through the shutown procedure as normal and
will automatically restart successfully. This would indicate I think that
Windows OS is not getting hung up during shutdown procedure.

I would be v grateful to get some advice to help me investigate and cure
this swich off problem.

Thanks in advance

Steve.






--- news://freenews.netfront.net/ - complaints: news@netfront.net ---

On 7/22/2010 4:01 PM, SB wrote:
> When shutting down my desk top computer in the normal way, it goes
> through the normal process of 'Saving your settings' followed by
> 'Windows is shutting down' and after a few seconds of disc writing I can
> hear the hard drive stopping and afterwards all disc activity stops, but
> the computer stays running indefinitely with the 'Windows is shutting
> down' message on display. I have to switch it off by pressing the button
> on the case for 4 seconds. This problem started a few weeks ago for no
> apparent reason.
>
> As a crude diagnostic test, if instead of clicking 'Turn Off ' I click
> 'Restart' the computer will go through the shutown procedure as normal
> and will automatically restart successfully. This would indicate I think
> that Windows OS is not getting hung up during shutdown procedure.
>
> I would be v grateful to get some advice to help me investigate and cure
> this swich off problem.
>
> Thanks in advance
>
> Steve.

Google has lots of hits, did you try any of these?

http://www.activewin...hutdown/3.shtml
Start > Control Panel > Performance and Maintenance > Power Options
Click APM - Enable Advanced Power Management Support

http://www.computing...menu/16356.html
I disabled the Wake on Lan utility and never had the problem again, just
an idea if you are on a network!

http://www.theelderg...ssues_in_xp.htm
Start Regedit and navigate to
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\Winlogon
Set the value of PowerDownAfterShutdown to 1
If the value isn't present, add it by creating the string value
PowerDownAfterShutdown and setting the value to 1.

http://www.tweakxp.c...ticle36963.aspx
When Windows XP won?t powerdown automatically, the APM/NT Legacy Power
Node may not be enabled. To enable this, right-click on the My Computer
icon, click Properties / Hardware / Device Manager / View. Check the box
labeled ?Show Hidden Devices.? If it?s available on your computer, there
will be a red X on the APM/NT Legacy Node. Try enabling it and see if
this resolves the powerdown problem. (Tip from Terri Stratton.)

Actually it is one of the drivers on your system that is not handling the
shutdown message properly...

--
The Top Script Generator for Jordan Russell's Inno Setup -
http://www.randem.com/innoscript.html
Free Utilities and Code - http://www.randem.co...eesoftutil.html
"SB" <nospamplease@junkcom.com> wrote in message
news:i2aik8$1ja8$1@adenine.netfront.net...
> When shutting down my desk top computer in the normal way, it goes through
> the normal process of 'Saving your settings' followed by 'Windows is
> shutting down' and after a few seconds of disc writing I can hear the hard
> drive stopping and afterwards all disc activity stops, but the computer
> stays running indefinitely with the 'Windows is shutting down' message on
> display. I have to switch it off by pressing the button on the case for 4
> seconds. This problem started a few weeks ago for no apparent reason.
>
> As a crude diagnostic test, if instead of clicking 'Turn Off ' I click
> 'Restart' the computer will go through the shutown procedure as normal
> and will automatically restart successfully. This would indicate I think
> that Windows OS is not getting hung up during shutdown procedure.
>
> I would be v grateful to get some advice to help me investigate and cure
> this swich off problem.
>
> Thanks in advance
>
> Steve.
>
>
>
>
>
>
> --- news://freenews.netfront.net/ - complaints: news@netfront.net ---

Ooooh! I've got this problem on a PC in my bedroom into which I fitted a
Hauppage t.v. tuner card. After setting it to record a t.v. program I need
to "hibernate" it, and when I do, I can head the hard-disks park after the
blue hibernation progress bar completes, and fan speeds decrease but, then
it fails to power off. But with a PS2 keyboard attached, (instead of my
wireless one), I press a key on the keyboard and "CLUNK" it powers off !!!

I've never been able to solve it. PC has an old Conroe 865PE motherboard in
it, and in bios, there precious little ACPI settings to fiddle with, S1
and not much else, if memory serves !

One day I'll put a new motherboard in it !

regards, Richard


"SB" <nospamplease@junkcom.com> wrote in message
news:i2aik8$1ja8$1@adenine.netfront.net...
> When shutting down my desk top computer in the normal way, it goes through
> the normal process of 'Saving your settings' followed by 'Windows is
> shutting down' and after a few seconds of disc writing I can hear the hard
> drive stopping and afterwards all disc activity stops, but the computer
> stays running indefinitely with the 'Windows is shutting down' message on
> display. I have to switch it off by pressing the button on the case for 4
> seconds. This problem started a few weeks ago for no apparent reason.
>
> As a crude diagnostic test, if instead of clicking 'Turn Off ' I click
> 'Restart' the computer will go through the shutown procedure as normal
> and will automatically restart successfully. This would indicate I think
> that Windows OS is not getting hung up during shutdown procedure.
>
> I would be v grateful to get some advice to help me investigate and cure
> this swich off problem.
>
> Thanks in advance
>
> Steve.
>
>
>
>
>
>
> --- news://freenews.netfront.net/ - complaints: news@netfront.net ---

Thanks for your insight Randem - One of my drivers is causing my shutdown
problem ?
Could you let me know which driver in particular on my system may be
responsible ?

I've tried the other proposed solutions given by Mike S without success, but
I am grateful for his suggestions.
I guess complete Windows XP re-install should do the trick but I'm reluctant
to do that unless I completely run out of other options


"Randem" <newsgroups@randem.com> wrote in message
news:%23BcZObsKLHA.5700@TK2MSFTNGP04.phx.gbl...
> Actually it is one of the drivers on your system that is not handling the
> shutdown message properly...
>
> --
> The Top Script Generator for Jordan Russell's Inno Setup -
> http://www.randem.com/innoscript.html
> Free Utilities and Code - http://www.randem.co...eesoftutil.html
> "SB" <nospamplease@junkcom.com> wrote in message
> news:i2aik8$1ja8$1@adenine.netfront.net...
>> When shutting down my desk top computer in the normal way, it goes
>> through the normal process of 'Saving your settings' followed by 'Windows
>> is shutting down' and after a few seconds of disc writing I can hear the
>> hard drive stopping and afterwards all disc activity stops, but the
>> computer stays running indefinitely with the 'Windows is shutting down'
>> message on display. I have to switch it off by pressing the button on
>> the case for 4 seconds. This problem started a few weeks ago for no
>> apparent reason.
>>
>> As a crude diagnostic test, if instead of clicking 'Turn Off ' I click
>> 'Restart' the computer will go through the shutown procedure as normal
>> and will automatically restart successfully. This would indicate I
>> think that Windows OS is not getting hung up during shutdown procedure.
>>
>> I would be v grateful to get some advice to help me investigate and cure
>> this swich off problem.
>>
>> Thanks in advance
>>
>> Steve.
>>
>>
>>
>>
>>
>>
>> --- news://freenews.netfront.net/ - complaints: news@netfront.net ---
>
>


--- news://freenews.netfront.net/ - complaints: news@netfront.net ---

On 07/25/2010 05:29 PM, SB wrote:
> Thanks for your insight Randem - One of my drivers is causing my
> shutdown problem ?
> Could you let me know which driver in particular on my system may be
> responsible ?
>
> I've tried the other proposed solutions given by Mike S without success,
> but I am grateful for his suggestions.
> I guess complete Windows XP re-install should do the trick

Not if it's hardware.

> but I'm
> reluctant to do that unless I completely run out of other options

Try replacing your power supply with one that you know works and see if
the problem persists.

--
Peter

On 07/25/2010 10:29 AM, SB wrote:
> Thanks for your insight Randem - One of my drivers is causing my
> shutdown problem ?
> Could you let me know which driver in particular on my system may be
> responsible ?
>
> I've tried the other proposed solutions given by Mike S without success,
> but I am grateful for his suggestions.
> I guess complete Windows XP re-install should do the trick but I'm
> reluctant to do that unless I completely run out of other options
>
Late to the thread, but have you tried
User Profile Hive Cleanup Service?

Brief Description:
A service to help with slow log off and unreconciled profile problems.

http://www.microsoft...&displaylang=en

On 7/24/2010 2:10 AM, RJK wrote:
> Ooooh! I've got this problem on a PC in my bedroom into which I fitted a
> Hauppage t.v. tuner card. After setting it to record a t.v. program I need
> to "hibernate" it, and when I do, I can head the hard-disks park after the
> blue hibernation progress bar completes, and fan speeds decrease but, then
> it fails to power off. But with a PS2 keyboard attached, (instead of my
> wireless one), I press a key on the keyboard and "CLUNK" it powers off !!!
<snip>

This might be worth a try:

http://www.windowsne...s-Shutdown.html

"....pariphrial devices are especially notorious for causing the
problems. This is especially true of high end keyboards and mice with
lots of extra features, and of various USB devices. I have even heard of
cases in which USB devices would cause the reboot problem if they were
plugged directly into the system?s USB port, but the problem would go
away if the devices were plugged into a USB hub instead."

Mike

Hi Airman,
Yes I did download and run UPHClean-Setup.msi a few weeks ago, but that,
like everything else I have tried has failed to cure the shutdown problem.
Thanks for the suggestion though.

Steve


"Airman Basic" <airman_basic@hotmail.com> wrote in message
news:ts2dnXh_fvUrTdHRnZ2dnUVZ_vCdnZ2d@giganews.com...
> On 07/25/2010 10:29 AM, SB wrote:
>> Thanks for your insight Randem - One of my drivers is causing my
>> shutdown problem ?
>> Could you let me know which driver in particular on my system may be
>> responsible ?
>>
>> I've tried the other proposed solutions given by Mike S without success,
>> but I am grateful for his suggestions.
>> I guess complete Windows XP re-install should do the trick but I'm
>> reluctant to do that unless I completely run out of other options
>>
> Late to the thread, but have you tried
> User Profile Hive Cleanup Service?
>
> Brief Description:
> A service to help with slow log off and unreconciled profile problems.
>
> http://www.microsoft...&displaylang=en
>
>


--- news://freenews.netfront.net/ - complaints: news@netfront.net ---

thanks for the tip mine was Enabled by the computer maker i disabled it.


--
AL'S COMPUTERS
"Mike S" <mscir@yahoo.com> wrote in message
news:i2ilvq$he4$1@news.eternal-september.org...
> On 7/24/2010 2:10 AM, RJK wrote:
>> Ooooh! I've got this problem on a PC in my bedroom into which I fitted
>> a
>> Hauppage t.v. tuner card. After setting it to record a t.v. program I
>> need
>> to "hibernate" it, and when I do, I can head the hard-disks park after
>> the
>> blue hibernation progress bar completes, and fan speeds decrease but,
>> then
>> it fails to power off. But with a PS2 keyboard attached, (instead of my
>> wireless one), I press a key on the keyboard and "CLUNK" it powers off
>> !!!
> <snip>
>
> This might be worth a try:
>
> http://www.windowsne...s-Shutdown.html
>
> "....pariphrial devices are especially notorious for causing the problems.
> This is especially true of high end keyboards and mice with lots of extra
> features, and of various USB devices. I have even heard of cases in which
> USB devices would cause the reboot problem if they were plugged directly
> into the system?s USB port, but the problem would go away if the devices
> were plugged into a USB hub instead."
>
> Mike
>
>
>

On 07/26/2010 11:56 PM, Andy wrote:
> thanks for the tip mine was Enabled by the computer maker i disabled it.

Sorry I wasn't clearer, I think by USB hub they mean one of these:

http://en.wikipedia.org/wiki/USB_hub

Mike

"Mike S" <mscir@yahoo.com> wrote in message
news:i2ilvq$he4$1@news.eternal-september.org...
On 7/24/2010 2:10 AM, RJK wrote:
> Ooooh! I've got this problem on a PC in my bedroom into which I fitted a
> Hauppage t.v. tuner card. After setting it to record a t.v. program I
> need
> to "hibernate" it, and when I do, I can head the hard-disks park after the
> blue hibernation progress bar completes, and fan speeds decrease but, then
> it fails to power off. But with a PS2 keyboard attached, (instead of my
> wireless one), I press a key on the keyboard and "CLUNK" it powers off
> !!!
<snip>

This might be worth a try:

http://www.windowsne...s-Shutdown.html

"....pariphrial devices are especially notorious for causing the
problems. This is especially true of high end keyboards and mice with
lots of extra features, and of various USB devices. I have even heard of
cases in which USB devices would cause the reboot problem if they were
plugged directly into the system?s USB port, but the problem would go
away if the devices were plugged into a USB hub instead."

Mike

Many thanks, ...just taken a peek at the link, ...lot's of memory joggers
in there, many thanks.
Will be working through it soon !

regards, Richard